Frequently Asked Questions

If you have a question regarding a transfer that is not answered below please contact us at Nerja Taxis and we will provide an answer.

GENERAL QUESTIONS REGARDING BOOKING:

• Are the prices per Taxi/Minibus or per person?
• How do I pay for my Taxi or Minibus transfer?
  
• Why are you cheaper than other transfer companies?
• I need a transfer within the next 12 hours. Can I book it online?
  
• Are your Taxis and Minibuses fully licensed and insured?
• Are all fares fully inclusive or will I be asked for extra money by the driver?
• Do you provide baby seats and booster seats?
  
  

AT THE AIRPORT:

• What if my flight is delayed? 
• Where will my Taxi/Minibus driver meet me? 
• Which terminal at Malaga Airport?
• Will my transfer driver help me with my luggage?
  
  

ON THE JOURNEY:

• Will I have to share the Taxi/Minibus with others who are not in my party? 
• Will all my luggage fit in my transfer Taxi/Minibus?
• Can I smoke in the Taxi/Minibus?
• Does the transfer stop en route?
• Should I tip the driver?
  
  

MISCELLANEOUS:

• How can I cancel or make amendments to my already booked transfer?
• I have heard that there are many illegal Taxi operators around Malaga Airport. Is that true?
• How do we get to Nerja?
  
• Can I book a return transfer in Spain?
  

Are the prices per Taxi/Minibus or per person?
All prices shown on this website are per vehicle and NOT per person.

How do I pay for my Taxi or Minibus transfer?
Payment must be made in cash (euros) to your driver inside the transfer vehicle.

Why are you cheaper than other transfer companies?
You get better price when you book locally. Most transfer companies are just international agents who make bookings for transfer companies worldwide, often charging 50% more than a local airport transfer company, just to make your booking.

I need a transfer within the next 12 hours. Can I book it online?
Yes, you can book a last minute transfer online, but if you want to be picked up within 24 hours of your booking time you must confirm with us by calling or sending an SMS text to +34 693 900 900, before or after filling in the online booking form.

Will I have to share the Taxi/Minibus with others who are not in my party?
No, when you reserve a vehicle with us, no matter whether it is a 4 passenger Taxi car, 8 passenger Microbus or 12 passenger Minibus, the vehicle is exclusively yours!

Where will my Taxi/Minibus driver meet me?
Please click here for details of our meeting point at Malaga Airport. All other meeting points in specific places (Hotels, Villas etc.) can be specified on the online booking form. Our drivers know the local area very well and will get you to your destination safely and soundly.

Does the transfer stop en route?
No, all transfers are direct from door to door. Your Taxi/Minibus driver will only stop in case of emergency.

Which terminal at Malaga Airport?
In short, you will normally exit Malaga Airport at Terminal 3. 90-95% of all European flights now arrive at Malaga Airport's new terminal 3, although during busy times, some flights are occasionally diverted to Terminal 1. Your Taxi/Minibus driver will be pre-warned of this and meet you in the right place on your arrival.

Are your Taxis and Minbuses fully licensed and insured?
Yes, all vehicles are fully licensed by the Local Authority, holding an up to date tarjeta de transporte license. The vehicles are fully insured for full passenger liability cover and strictly observe public license operating regulations. Passenger safety is of utmost concern. Be careful of bogus taxi transfer advertisers as there are a number openly operating without licenses and liability insurance.

What if my flight is delayed?
All flights are constantly monitored so your driver will be at Malaga Airport to collect you when you arrive, so that you can start your holiday. If your flight is delayed there is no need to worry about paying costly waiting time as we will be aware of any delay.

Are all fares fully inclusive or will I be asked for extra money by the driver?
All transfer fares are all pre arranged with you and the chauffeur and are fully inclusive (a tip is voluntary) so no haggling with the Taxi/Minibus driver and no unpleasant surprises when you reach you holiday destination. The price that appearson the booking form when you make your reservation is the price that you pay to your driver.

Should I tip the driver?
The agreed price does not include gratuity. If you feel the driver has been helpful, courteous and friendly, then a small tip might be normal.

Will my transfer driver help me with my luggage?
Absolutely! You dont need to struggle with your luggage at Malaga Airport or your holiday destination, as the driver is always keen to help you.

Will all my luggage fit in my transfer Taxi/Minibus?
Generally, standard Taxis can carry around three to four medium to large sized suitcases plus hand luggage. If your luggage would exceed this, we would suggest you upgrade to a minibus, as it is illegal in spain to tie the boot of a vehicle down. There is no luggage restriction on Minibuses.

Do you provide baby seats and booster seats?
Yes we do. Both baby seats and booster seats can be easily selected on our online booking form under "Other Details". You can also specify the age of your child and how many seats you need. They will be pre-fitted in the vehicle for your transfer. There is a small charge of €5 for each seat on each journey. You can also bring your own child seats if you so wish.

Can I smoke in the Taxi/Minibus?
We are sorry to say that public service vehicles are non smoking.

How can I cancel or make amendments to my already booked transfer?
You can do so easily by contacting us here and filling in the appropriate form.

I have heard there are many illegal Taxi operators around Malaga Airport. Is that true?
Please note that the Taxi/Private Hire laws in Spain are very strict. There are numerous illegal Companies on the Costa del Sol openly advertising on the internet as legitimate Taxi/Transfer companies. There are also apartment owners & letting agencies offering cheap transfers, these are also illegal and there can be real problems in the event of any accident. Malaga Airport is patrolled continuously by the police & government inspectors looking for illegal transfer people.  If a Transfer driver asks to meet you anywhere apart from the designated area in the arrivals terminal, they will be illegal, (even if they use the excuse that this is due to building work), their vehicles will also not be insured for passenger liability cover.  You should remember that if stopped by the Guardia Civil (Police) the vehicle would be confiscated immediately leaving you stranded.  A vehicle that is licensed will be SP (Servicio Publico) plated by the Spanish Authorities and you can always ask to see a copy of the Companies "Tarjeta de Transporte" license if you are concerned. You can be sure that all vehicles operated through Nerja Taxis are fully licensed and fully insured. Safety is of primary importance to us.

How do we get from Malaga Airprort to Nerja in the Taxi/Minibus?
After meeting and greeting your Nerja Taxis driver at the assigned meeting point in Malaga Airport, your driver will help you with your luggage to the Taxi/Minibus waiting just outside the arrivals hall. You will then begin the 67km drive from Malaga Airport to Nerja. The journey is mainly Motorway where your driver will obey the speed limits and make sure you are comfortable. The vehicle will be air-conditioned and you can ask the driver to lower or higher the temperature to your taste. You can also ask him to play some local spanish music! You will pass the towns of Velez Malaga, Torre del Mar, Torrox and maybe Maro on your way to Nerja. On the right hand side you will see the beautiful mediterranean sea for most of the journey and on the left hand side, spectacular views of the mountains. Your driver will often point out places of interest on the way. The transfer is door-to-door and your driver will make sure that you are at the right location, safely and soundly before leaving you.

Can i book a return transfer in Spain?
Yes you can book a return transfer in Spain with your driver or by calling +34 693 900 900. We appreciate 24 hours notice, especially in busy periods.